Frequently
asked questions
Do I need a doctor’s referral?
We prefer to have a doctor’s referral, to ensure that any possible medical problems have been investigated and so we can communicate our assessment findings and treatment plan with your doctor. Referral forms are available here. If you do not have a doctor’s referral, please call us at 416.697.1002 to see if our services are right for you.
How do I book an appointment?
Call us at 416.697.1002 to schedule an appointment. You can also book online.
How much does it cost?
Your initial new patient assessment costs $165 and includes 90 minutes with the physiotherapist who will complete a full assessment and start you on your treatment program. Follow up visits cost $95 and include 40 minutes of individualized treatment.
How do I pay?
We ask for payments by credit card or debit. We do not accept AMEX. You will pay at the time of your appointment. We will provide you with a receipt for the physiotherapy visit.
Is there a cancellation policy?
Please let us know as soon as possible if you are not able to make your appointment. We require 24 hours notice for cancellations. Late cancellations and no shows are billed the full amount.
If you need to reschedule or cancel your in clinic appointment because you are experiencing symptoms of COVID or need to self-isolate, you will not be charged a cancellation fee.
Does my insurance cover it?
Most extended health insurance plans cover physiotherapy visits. Please check with your insurance company to ensure you have coverage. Some insurance plans require you to have a doctor’s referral first - please check with your insurance company.
Do you direct bill insurance companies?
At this time we are unable to do this. You will be provided with a receipt to submit to your insurance company for reimbursement.
Is my appointment covered by OHIP?
No. Please refer to the College of Physiotherapists of Ontario for information about how to access publicly funded physiotherapy.
How long are appointments?
Initial assessments are 90 minutes and follow up visits are 40 minutes.
How many appointments do I need?
Your physiotherapist will be able to answer this question after your initial assessment. Most people typically require 4 to 6 visits and they are often spaced out every 2 to 4 weeks, depending on the condition we are treating.
What happens at my first appointment?
The physiotherapist will first spend some time talking with you and asking you questions, to get a good understanding of your problems and goals. They will do a very thorough assessment of your inner ear balance organs, the parts of your brain that deal with balance, and they will look at your standing balance and walking abilities. They will try and figure out the cause of your symptoms and will talk with you about what they found in their assessment and what the best plan is to help you. They will get you started on your treatment program, which usually involves some exercises to do at home.
Will the assessment/treatment make me dizzy?
It is possible that some assessment and treatment techniques could provoke symptoms, but this is usually brief and temporary. The physiotherapist will explain what to expect during your session, and if you have any concerns they will be happy to discuss these with you and make modifications during the session as needed. They specialize in working with people with dizziness, and you are in good hands.
How should I dress for my appointment?
Wear whatever clothing and footwear is most comfortable for you. You will need to remove your shoes for parts of the assessment.
Where do I go for my appointment?
At Toronto General Hospital: The street address is 200 Elizabeth Street. Toronto General Hospital is on the east side of University Avenue, just south of College Street. We are located on the 7th floor in the ENT/Head & Neck clinic. Take either the Munk or Eaton elevators to the 7th floor, and follow signs for the ENT clinic to the reception area.
At Hennick Bridgepoint Hospital: The street address is 14 St Matthews Road. We are located within the ALPHA Health Services clinic. Use the Ambulatory Care Entrance at Bridgepoint Active Healthcare, off Jack Layton Way. We are just inside the Ambulatory Care Entrance - look for the ALPHA Health clinic.
If you have trouble finding us call 416.697.1002.